Who we are
This privacy policy applies to Inflowstructure Limited, a company registered in England and Wales.
- Company number: 16691975
- Registered address: Flat 2, 16 Ashford Road, Worcester, England, WR2 5FW
- Email: hello@inflowstructure.com
- ICO registration number: 00012605746
We are the data controller for the personal information collected through this website.
What information we collect
When you submit an enquiry through our contact form, we collect:
- First name and last name
- Email address
- Company name (optional)
- A description of your operational challenge (free-text message)
- How you heard about us
We do not collect sensitive personal data (such as health information, financial data, or government-issued identifiers) through this website.
How we collect your information
We collect information directly from you when you complete and submit the contact form on our website.
This website also loads fonts from Google Fonts (fonts.googleapis.com). When your browser requests these fonts, your IP address is transmitted to Google's servers. Google may use this data in accordance with their own privacy policy. No cookies are set by Google Fonts when used in this way.
Why we use your information and our legal basis
We use the information you provide to:
- Respond to your enquiry and discuss how we might help your business
- Schedule a discovery call or follow-up conversation
- Provide you with information about our services where you have shown interest
Our legal basis for processing your personal data is legitimate interest — specifically, to respond to business enquiries submitted voluntarily through our contact form. We have assessed that this interest is not overridden by your rights and freedoms, given the nature of the information and the reasonable expectation of a response when submitting a contact form.
We will not use your information for unsolicited marketing unrelated to your enquiry.
Third parties we share your data with
When you submit the contact form, your data is transmitted to and processed by:
- Make.com (Celonis SE) — a workflow automation platform we use to receive and route your enquiry. Make.com acts as a data processor on our behalf. Their privacy policy is available at make.com/en/privacy-notice.
We do not sell, rent, or otherwise disclose your personal data to third parties for their own marketing purposes.
We only share your data with service providers who are necessary to operate our business and who are contractually bound to process it securely and lawfully.
How long we keep your data
We retain enquiry data for up to 2 years from the date of submission, or until you request deletion — whichever comes first. This allows us to follow up appropriately and maintain a record of our correspondence.
After this period, or upon a valid erasure request, your personal data will be securely deleted.
Your rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — ask us to delete your data where there is no compelling reason to continue processing it
- Right to restriction — ask us to limit how we use your data in certain circumstances
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest
How to exercise your rights
To exercise any of your rights, or if you have any questions about how we handle your data, please contact us by email:
hello@inflowstructure.com
Inflowstructure Limited, Flat 2, 16 Ashford Road, Worcester, England, WR2 5FW
We will respond to all requests within one calendar month in line with our obligations under UK GDPR.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:
- Information Commissioner's Office (ICO)
- Website: ico.org.uk
- Helpline: 0303 123 1113
We would appreciate the opportunity to address any concerns before you contact the ICO, so please reach out to us first.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this page periodically.
Continued use of this website after any changes constitutes your acceptance of the updated policy.